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We design and handcraft our Kanilea Pen Co. writing instruments with our own custom-blended colors, using sterling silver clips and medallions, to make every pen a unique creation. Each Kanilea fountain or ballpoint pen is checked and tested throughout its creation process to ensure the pen you receive is of the highest quality.

Shipping

Kanilea Pen Co. uses United Parcel Service (UPS) with signature required. Delivery options and costs will appear during your checkout process.

All orders for pens, nibs, or drawstring bags that are in stock are shipped within 7 business days. If any item you order is out of stock, we will contact you via e-mail within 2-3 business days with an estimated delivery date. Orders for multiple items will be held to ship together.

International Orders

We ship to Canada and select countries around the world. Shipping rates exclude taxes, duties, and other charges that may apply to your order, which will be your responsibility.

International customers who reside outside our shipping zones may contact us to see if alternate arrangements may be made.

Combined Shipments

To avoid extra shipping charges, contact us directly to place an additional order if an online order has already been placed but has not yet shipped.

Overnight Shipping

If you’d like your pen shipped to you via UPS next day delivery, please contact us first to see if your pen is in stock. If it is in stock, place your order before 11:00 a.m. Eastern time (U.S.). We will ship in-stock pens the next business day for overnight delivery on the following business day. If out of stock, you may still select expedited shipping if you'd like your pen to reach you quickly once it has been created.

Returns

We want you to be thrilled with your new Kanilea pen! If you are unhappy with your purchase, please contact us within 14 days of receipt. If you elect to return your pen, the purchase price will be credited back to you through your original method of payment less shipping charges (to/from) and a 10% restocking fee. Kanilea Pen Co. reserves the right of final determination for any credits or refunds issued.

Any pen returned must be in new and undamaged condition, and packaged in its original box with all wrappings and accompanying materials.

Special/custom orders, orders older than 14 days, and special sale items are not returnable.

Repairs

We want you to love your Kanilea pen and enjoy using it for many years to come. If you find that your pen needs some aloha, please contact us directly.